Professional Development

BIS can help your organization or business achieve efficiency and increased job performance with a variety of Professional Development Workshops – Telephone Techniques, Workplace Spanish, Time Management, Stress Management, Team Building, and Powerful Presentations to name just a few.

Workshops and classes can be customized to meet your specific requirements. Our instructors are talented, highly experienced professionals who know how keep your employees enthused and engaged.

Workshops can be customized to fit your needs. A few examples of our workshops:

The Professional Employee

A hands-on approach in developing best impressions in communication, etiquette, and the image of today’s professional employee.

The Professional Image

A mini version of the Professional Employee focusing on appropriate dress for the office professional and how to “dress for success”.

The Challenges of Customer Service

This workshop focuses on skills and strategies facing customer service providers today and how to develop these skills.

Customer Service Telephone Skills

A how-to workshop in developing the outstanding telephone skills needed to communicate with customers when answering a call effectively.

Stress Management

Effectively managing stress is an important part of being successful in all areas of life. This workshop helps to understand how stress affects us and how to develop coping techniques to reduce or eliminate stress.

Time Management

Effective time management can allow us to focus on and accomplish goals. Through this workshop participants can learn to set priorities and to more efficiently manage their time.

Working with Diversity

Diversity is everywhere in our universe. By examining diversity and its features we learn that understanding, acceptance, and positive interaction with people different than you can be beneficial.

How to Communicate Like a Pro

Effective communication is essential in all areas of life. Learn techniques to become proficient in all methods of communication: listening, writing, talking, reading, and non-verbal. Smart Talk communication series starting in October.

Understanding Work Teams

Identify characteristics of high-performance work teams and discover how to turn individuals into team players while polishing your leadership skill.

Masterful Coaching

This is a powerful training program that covers growing your business, multiplying profits, and winning the talent war by being a "masterful coach." The workshop is based on the vision that leaders need to be more effective teachers and coaches. Masterful coaching is especially essential today due to the changing, complex and competitive environment we are in. Participants will learn how to create a coaching mindset, a 5-step model for coaching and how to develop coaching skills.

Motivating and Rewarding Employees

This workshop will allow you to discover the five essential motivational skills and identify the importance of self-motivation.

Conflict Management

External and personal differences between individual may often create conflicts. This workshop will help to determine sources of conflict, identify positive and negative conflict and describe conflict-handling styles.

“Humeleon Chameleon”

Can you distinguish between who you are and; What you do? Who your friends are? Your major? Your name? Your extracurricular activities?

Emotional Intelligence

Better than IQ. Did you know that only one in four valedictorians is successful in business? Learn to identify the connection between rational thinking and emotional intelligence and strengthen competencies for enhanced advancement opportunities in the workplace.

Workplace Spanish or “Survival Spanish”

Teaches managers, supervisors and other administrators a basic survival Spanish vocabulary to successfully supervise Spanish speaking employees. Can also be customized to help employees deliver better customer service to Spanish speaking customers.

Certified Professional Secretary (CPS) Review Course

Three part review class for preparing for the CPS Exam held in November and May of each year. Includes Office Systems and Technology (Part I); Office Administration (Part II); and Management (Part III).

Specific to the hospitality industry:

Food Service Sanitation Certificate

Develop food safety skills as required by Florida law through a nationally recognized food safety-training program. Management certificate testing available.

Basic and Professional Housekeeping

State approved 450 hour program. Can be modified for hospitality or hospital setting. Teaches students the basics of becoming a successful housekeeper and the necessary safety precautions. The professional level covers supervision and management skills.

Other workshops that can be customized for a particular professional development need:

• Strategic Planning
• Public Speaking
• Supervisory Training
• Leadership Skills
• Effective Decision Making
• Performance Evaluation
• Proven Sales Skills.

Don’t see what you need? Call us at 239-939-6320 and discuss how we may customize or combine an existing program or develop an entirely new one to meet your training needs